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Returns & Refunds


A.H Staff will always be available in salon picking and packing Mon - Fri between 10am-1pm. Due to COVID deliveries may experience slight delays.

External courier services and Aus Post are experiencing delays due to high volume of online orders and delivery.

We appreciate your patience and ask for understanding in regards to third party delivery services sometimes experiencing delays.

Please note that although we are dispatching products as soon as possible in line with our Shipping Commitment, we wish to advise that you may experience delays with the delivery to your parcel due to COVID-19.

Shipping within Australia

All parcels are shipped from our Salon located in Newtown NSW, postcode 2042.

Regular Post:

  • FREE for orders over $50 
  • $6.95 for orders under $50 
  • 1-6 Business Days depending on your location.
  • Every Parcel With Tracking Information.
  • If you have any concerns about your order, please contact us.

Express Post:

  • $9.95 for all orders
  • 1-3 Business Days depending on your location.
  • Tracking available
  • All our parcels are shipped via Australia Post 
  • All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays).
  • Orders may require 1 business day for handling. 

We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather. 

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will go out as placed for the following day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

International Shipping 

All international parcels are shipped through the Australia Post International services.

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

All parcels are subject to a 5kg weight limit.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

Our international shipping rates displayed at check out.


AH SHOP | SALON Customer Service team are available Mon-Fri 9-5pm for any enquiries regarding both products and purchases.

  • All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please contact us if there are any queries.
  • We gladly accept returns on products that you have purchased from us, as long as it is within 120 days
  • We do not offer exchanges on any of our products.