Refund policy

A.H Salon Trading Policy

Consultations

All services are performed based on the consultation conducted prior to your appointment. Clients are responsible for clearly communicating their desired outcome and disclosing any relevant hair history, including previous colour services, chemical treatments, or at home processes that may affect results.

Pricing

The tiered pricing reflects the education level of the stylist team, determined by training and practical experience. All pricing provided prior to or during consultation is an estimate only and may vary depending on hair length, density, condition, product usage, time required, or additional services needed to achieve the desired result. Any significant adjustments will be discussed with the client where possible before proceeding.

Appointment Confirmations

As part of our service, we send confirmation texts or emails to all guests prior to their appointment. A.H Salon reserves the right to cancel any appointment that remains unconfirmed.

Cancellations

Our cancellation policy requires a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations made within 48 hours will incur a 50% charge of the booking total. Failure to attend a scheduled appointment (no-show) will result in a 100% charge of the booking total.

Payment & Card on File Policy

By making a booking with A.H Salon, you authorise us to securely store your credit card details. The card on file may be used to:

A.H. Salons accepts cash, EFTPOS, Visa, MasterCard, and American Express. Credit card payments may incur a surcharge. All credit card and merchant service transaction fees are passed on to the client as determined by the payment provider.

If You’re Unhappy With Your Service

If you are dissatisfied with your service, please contact the salon within 7 days of your appointment so we can assess your concerns. Every effort will be taken to reasonably correct hair that does not meet the agreed consultation. Where appropriate, we may offer a reasonable solution, including an adjustment service, at the discretion of salon management.

Any approved adjustment services must be completed within 14 days of the original appointment.

Refunds

As salon services involve time, professional expertise, products, and labour that cannot be returned once completed, refunds are not automatically provided purely based on dissatisfaction, change of mind, or personal preference. All concerns are assessed fairly and in accordance with Australian Consumer Law.

Additional Changes

Any changes requested after a completed service that differ from the original consultation may incur additional charges.

Respectful Conduct

We are committed to maintaining a respectful and positive environment for both clients and staff. Abusive, threatening, or inappropriate behaviour toward team members will not be tolerated and may result in refusal of future services.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@a-h-salon.com. Please note that returns will need to be sent to the following address: 3/325 King St Newtown NSW 2042

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@a-h-salon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@a-h-salon.com.