Terms of service
Consultations
All services are performed based on the consultation conducted prior to your appointment. Clients are responsible for clearly communicating their desired outcome and disclosing any relevant hair history, including previous colour services, chemical treatments, or at home processes that may affect results.
Pricing
The tiered pricing reflects the education level of the stylist team, determined by training and practical experience. All pricing provided prior to or during consultation is an estimate only and may vary depending on hair length, density, condition, product usage, time required, or additional services needed to achieve the desired result. Any significant adjustments will be discussed with the client where possible before proceeding.
Appointment Confirmations
As part of our service, we send confirmation texts or emails to all guests prior to their appointment. A.H Salon reserves the right to cancel any appointment that remains unconfirmed.
Cancellations
Our cancellation policy requires a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations made within 48 hours will incur a 50% charge of the booking total. Failure to attend a scheduled appointment (no-show) will result in a 100% charge of the booking total.
Payment & Card on File Policy
By making a booking with A.H Salon, you authorise us to securely store your credit card details. The card on file may be used to:
• Process any required deposit at the time of booking
• Charge cancellation or no-show fees in accordance with our Cancellation Policy
• Finalise payment at the completion of your appointment
A.H. Salons accepts cash, EFTPOS, Visa, MasterCard, and American Express. Credit card payments may incur a surcharge. All credit card and merchant service transaction fees are passed on to the client as determined by the payment provider.
If You’re Unhappy With Your Service
If you are dissatisfied with your service, please contact the salon within 7 days of your appointment so we can assess your concerns. Every effort will be taken to reasonably correct hair that does not meet the agreed consultation. Where appropriate, we may offer a reasonable solution, including an adjustment service, at the discretion of salon management.
Any approved adjustment services must be completed within 14 days of the original appointment.
Refunds
As salon services involve time, professional expertise, products, and labour that cannot be returned once completed, refunds are not automatically provided purely based on dissatisfaction, change of mind, or personal preference. All concerns are assessed fairly and in accordance with Australian Consumer Law.
Additional Changes
Any changes requested after a completed service that differ from the original consultation may incur additional charges.
Respectful Conduct
We are committed to maintaining a respectful and positive environment for both clients and staff. Abusive, threatening, or inappropriate behaviour toward team members will not be tolerated and may result in refusal of future services.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@a-h-salon.com.
